Support Center
We're here to help you create amazing timelapses
Response Time
We typically respond to all inquiries within 24 hours
Browse Help Topics
Learn how to create stunning timelapses with our AI-powered tools
- Uploading images and videos
- Choosing camera movements
- Applying effects and transitions
- Export settings and quality
Manage your credits and understand our pricing
- How credits work
- Purchasing credit packages
- Subscription management
- Refund policy
Keep your account safe and manage your settings
- Reset password
- Two-factor authentication
- Privacy settings
- Delete account
Troubleshoot common problems and errors
- Upload failures
- Processing errors
- Browser compatibility
- Mobile app issues
How do credits work?
Credits are used to generate timelapses. Each timelapse costs a certain number of credits based on the duration and effects applied. You can purchase credits in packages or subscribe for monthly credits.
What formats are supported?
We support JPG, PNG, and HEIC image formats. For best results, use high-resolution images with consistent lighting and framing.
How long does processing take?
Processing times vary based on the length of your timelapse and current server load. Most timelapses are completed within 2-10 minutes. You'll receive a notification when your timelapse is ready.